Refund policy

Please note: this policy applies only to accessories, objects & décor purchased through this online store.

It does not apply to furniture, lighting, or rugs. Those items are made-to-order and sold under a separate agreement — the Gestalt New York Terms & Conditions — which govern all sales at gestaltnewyork.com. Made-to-order furniture, lighting, rugs, custom orders, and samples are final sale: non-cancellable, non-returnable, and non-refundable. If you're inquiring about one of these items, please email info@gestaltnewyork.com rather than relying on the policy below.

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@gestaltnewyork.com. Returns must be sent to: 614 Warren Street, Hudson NY 12534. The cost of return shipping is the customer's responsibility. Items sent back without first requesting a return will not be accepted.

Unless the item is reported as damaged upon delivery, a 20% restocking fee will be charged.

Non-returnable items

Returns and exchanges are never accepted for:

• Furniture, lighting, and rugs (see notice above)
• Made-to-order, custom, or special-order items, including special-ordered furniture or art
• Products shipped directly from the manufacturer
• Personal products, including bedding and throws, that cannot be resold for health and sanitary reasons
• Products involving assembly that have been assembled, as they are no longer considered to be in original condition
• Sale items
• International orders

If you have questions about whether your specific item qualifies, please get in touch before returning it.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have, and — once the return is accepted — make a separate purchase for the new item.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at info@gestaltnewyork.com